Terms and Conditions of Use
These Terms and Conditions govern the use of the website www.belliaexperience.com and the request, booking and use of services offered by Bellia Experience.
By using the website or submitting an enquiry via the contact form, email, WhatsApp or other contact channels, the user acknowledges that they have read and understood these Terms and Conditions.
1. Website Owner
The website is operated by:
Bellia Experience
VAT No.: 05216220235
Email: info@belliaexperience.com
2. Services Offered
Bellia Experience offers experiences, private tours, personalised itineraries, travel support services and consultancy for tailor-made travel in Italy and abroad.
Services may include, by way of example, food and wine experiences, winery visits, cultural tours, private itineraries, escorted trips and activities organised in cooperation with external partners.
The information on this website is provided for descriptive and promotional purposes. Details, availability, duration, itinerary and pricing are confirmed on a case-by-case basis during the quotation process or in the personalised proposal.
3. Enquiries and Quotations
Users may request information or quotations through the website, email, WhatsApp or other indicated contact channels.
Submitting an enquiry does not constitute a confirmed booking. A booking is confirmed only after the customer has accepted the proposal and, where required, paid the agreed deposit or amount due.
4. Prices and Payments
Service prices may vary according to duration, number of participants, period of travel, supplier availability, included services and the level of customisation required.
Payment methods, deposits, balances and due dates will be communicated in the proposal or booking confirmation.
Unless otherwise specified, any costs not expressly included in the proposal remain the responsibility of the customer.
5. Changes to Services
Bellia Experience reserves the right to modify the itinerary, timetable or organisational details where necessary due to availability, weather conditions, safety reasons, force majeure or the requirements of the suppliers involved.
In the event of significant changes, Bellia Experience will inform the customer and, where possible, offer equivalent alternative solutions.
6. Cancellations and Refunds
Cancellation, refund and booking amendment conditions may vary according to the type of service, the suppliers involved and the timing of the request.
Specific conditions will be communicated in the proposal or booking confirmation.
Where no specific conditions apply, cancellations will be assessed on a case-by-case basis, taking into account costs already incurred, commitments made to third-party suppliers and the scheduled date of the service.
7. Third-Party Services
Some experiences may involve third parties, such as accommodation providers, wineries, restaurants, guides, drivers, agencies, transport providers or other local operators.
Bellia Experience carefully selects its partners but is not responsible for disruptions, delays, cancellations, damage or failures directly attributable to third-party providers, except as provided by applicable law.
8. Customer Responsibilities
The customer must provide accurate and complete information at the time of enquiry or booking, including any physical limitations, allergies, food intolerances, special requirements or conditions relevant to the experience.
The customer must also comply with timetables, organisational instructions, safety requirements, the rules of the places visited and appropriate standards of conduct during activities.
Bellia Experience is not responsible for consequences resulting from incomplete or inaccurate information provided by the customer.
9. Website Images and Content
Texts, images, logos, graphics and content on this website are the property of Bellia Experience or their respective owners and may not be copied, reproduced or used without permission.
10. Privacy and Cookies
Personal data is processed in accordance with the Privacy Policy and Cookie Policy available on the website.
11. Applicable Law
These Terms and Conditions are governed by Italian law.
Any disputes shall be subject to the court with jurisdiction under applicable law.
12. Contact
For any information concerning these Terms and Conditions, please contact Bellia Experience at: